Frequently asked questions

We will discuss further based on your event concept, venue, and how many participants — or otherwise we can work out a plan based on your budget. You may email us with the details at admin@10senses.com.my or call us at 011 5890 9970.

You may fill in the equipment rental form and our team will get back to you.

We welcome all sponsors to support our events, which also brings visibility to your company's branding. You may contact us at 011 5890 9970 or email admin@10senses.com.my

We look forward to collaborating with committed partners who share the same vision of bringing the world together through sports. You may contact us at 011 5890 9970 or email admin@10senses.com.my

Fill in the volunteer sign-up form below with your name, IC number, phone number and t-shirt size, and our team will reach out with the next steps.

Visit our Events page and use the ticketing link for the event you'd like to join.

No — registrations must be followed by payment. Any registration without a valid payment will be automatically cancelled.

Check your confirmation e-mail / SMS. Your ticket is sent as an attached PDF to your order confirmation e-mail, which you can print anytime for safekeeping. Note: some events disable PDF tickets when check-in isn't required, in which case you won't receive a downloadable ticket.

Search for the event you purchased a ticket for and use the 'Retrieve Ticket' option, entering the email used at purchase — the system will resend your ticket. Email admin@10senses.com.my for further help.

Search for the event you purchased a ticket for and use the 'Retrieve Ticket' option with the email used at purchase, and the system will resend your ticket.

This depends on the event's terms and conditions. Please email admin@10senses.com.my for further enquiry.

This depends on the event's terms and conditions — some events allow bib transfers, some don't. Please email admin@10senses.com.my. Refunds are not allowed and entry fees are not transferable to other events.

Yes. A typo in your registration details such as Name, IC, Address or Emergency Contact can be amended by emailing admin@10senses.com.my

A standard running event RPC consists of a running apparel, a number bib, and safety pins. Contents may vary per event, and race packs must be collected during the allocated collection day(s) — please read the event details before registering.

Registration confirmation slip (compulsory), IC/passport (optional, for verification), and payment confirmation (optional, for verification).

You may delegate an authorised person to collect the RPC on your behalf.

Download the authorization form, fill it up, attach it with your registration confirmation slip, and bring it to the RPC counter.

Yes. There's a dedicated 'Bulk Collection' counter during RPC for 6 race packs and above. Email admin@10senses.com.my the list of runners and bring printed registration confirmation slips to the bulk counter.

We'll pre-pack race packs from your bulk collection list into a single bag, ready for collection during RPC days. Email us the full names and IC numbers of the group at admin@10senses.com.my

No, because packs are pre-packed before RPC — it's free, just email us in advance.

No. Apparel size cannot be changed — it's allocated based on the size selected during registration, and availability during RPC is subject to stock.

Strictly no, except for foreigners/outstation participants with a valid reason who have informed us beforehand. Deadlines vary per event — please check the event details.

No. A number bib is compulsory to run in an event — without one you are not a valid runner and will be disqualified.

We will not distribute race kits after the event; unclaimed kits are recycled or donated to charity.

Race pack delivery depends on the event — some events offer this service, some don't.

RM25.00 per race kit for Semenanjung Malaysia, RM30.00 per race kit for Sabah & Sarawak. Race kits are charged based on weight, so multiple kits to one address are still charged individually.

Within 2 weeks prior to the event date, during working hours. Please provide an address where someone can receive the parcel during office hours — check your delivery status by emailing admin@10senses.com.my

For delivery enquiries outside of Malaysia, please email admin@10senses.com.my